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We aim to despatch all orders placed before 3pm the same working day!
Every effort is made to ensure the items you see on the website are a true match to the items you receive however colours may vary greatly depending on your computer monitor settings.
All sizes and measurements on this website are approximate.
Minerva Crafts deliver all over the world. We aim to despatch all orders placed by 3pm the same day. The cost of delivery is based on the delivery location and the service chosen.
For UK deliveries we offer 3 delivery options.
Royal Mail 48 is FREE of charge when you spend over £20.00. (For orders under £20.00 it is charged at £2.99). This is a non-tracked, non-signed for service. Orders on this service arrive on average within 2-3 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame.
Royal Mail 24 is a flat rate of £3.99. This is a non-tracked, non-signed for service. Orders on this service arrive on average within 1-2 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame.
UK Mail 24 is a flat rate of £7.99. This is a tracked and signed for service. Orders on this service arrive on average within 1 working day (excluding the day of despatch) but are not guaranteed to arrive in this time frame. Please note: Parcels on this service will arrive Mon-Fri only.
International European Delivery is a flat rate of £5.99
International Rest of the World Delivery is a flat rate of £9.99.
International Disclaimer: All international deliveries are made by Royal Mail Airmail with a delivery aim of 5 working days (excluding the day of despatch). This is a non-tracked, non-signed for service and deliveries are not guaranteed to arrive in this time frame. Royal Mail have restrictions on parcel dimensions so if your parcel is larger than this once packed, we will have to send your order by courier. If this applies to you we will contact you as soon as possible with your delivery options. Please Note: In these instances additional costs will occur or you are welcome to cancel your order.
Delivery Disclaimer: All Delivery Aims are estimates supplied by Royal Mail and Couriers only. They do not guarantee your goods will arrive in this time period. We cannot be held responsible for late deliveries including orders placed for UK Mail 24 delivery. We reserve the right to send your order on a tracked and signed for service regardless of the delivery option you have chosen should we feel this necessary.
For full information on Delivery please click here.
We currently issue a 14 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition with any original packaging. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.
If you are unhappy with your goods in any way, you can return them for a full refund, providing they are in a saleable condition with any original packaging, within 14 days of receipt. Please remember to include your completed customer return form.
Fabrics, trims and yarns cannot be returned once they have been used or cut into so please check for any faults or decide if you wish to keep the item or not before cutting into or starting to use the items.
The buyer is responsible for the cost of the return postage. To exchange an item please return your unwanted goods for a full refund as above and place a new order on the website for the goods you would like in exchange.
For full information on Returns please click here.
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