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A Further Update for Our Customers

We would like to reassure our customers that we are still operating but please expect delays. We ask for your patience in these uncertain times.
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The health and safety of our customers, team members and wider community is our top priority. We have several members of staff off because they are high risk or because of school closures, so we are operating with a skeleton staff. 
Please bear with us as we cut your fabrics and pick and pack your orders, we are currently aiming to dispatch your order within 5-10 days. We will endeavour to resume our usual speedy service as soon as possible, whilst keeping everyone safe.
We’re also experiencing some delivery delays as the Royal Mail themselves are under huge pressure due to an increase in volume, so please allow extra time for our parcels to reach you. Please allow 10 working days (20 working days if you are outside of the UK) from the date of despatch, for your parcel to arrive before contacting us.
We are still shipping worldwide to most countries but please allow extra time for your orders to arrive once you have received a dispatch email.
Our Customer Service team is totally inundated. Please only contact us via email at sales@minervacrafts.com to help us respond to you as soon as possible. We’re prioritising emails about orders, but our team are working really hard to reply to each and every one of you, so please be patient with us during this unprecedented time. We ask you not to send multiple emails with the same inquiry as we are working through them in date order and this will move them to the back of the queue (as they will be grouped together with the most recent email).
We are always extremely grateful for your custom, now more than ever in these uncertain times. We would like to say a HUGE THANK YOU to everyone who has placed an order with us.
We know that for many of us, sewing and making provides an important lifeline and now, more than ever, we need to continue sharing positive craft experiences. We stand ready to serve, and hope that our website and social channels can be a source of support, inspiration and joy at this difficult time.
Thank you for your continued loyalty, particularly during these uncertain times. We hope you will find solace in your sewing and distraction from worrying thoughts. Stay safe and well.
The Minerva Team.

Comments (12)

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Tiaan Beukes said:

Hi I made an order on the 23rd of March and have not yet received the parcel or any update. · 21st May 2020 07:18am

Natasha Wilson said:

I placed an order on the 5th May and it has t been dispatched yet, so the 5-10 days must mean 5-10 working days. I understand the difficulties Minerva Craft are having re deliveries, but it??s disappointing when the delivery times come and go with no communication from Minerva Crafts. I??m still waiting for stuff from April, so I haven??t been able to get on as only part of the order came. · 15th May 2020 06:43am

Barbara Griffiths said:

Hi just wondering when I should expect my delivery ordered on 9 th may thank you · 14th May 2020 03:38pm

Rebecca Fellows said:

Thank so much for this update. Apologies for the email I just sent asking about my order. Appreciate it must be a really busy time and I??m so glad you are both able to keep going. Stay safe and well! Rebecca x · 14th May 2020 11:59am

Angela Hutchinson said:

Hi, Just wondering when you might start to ship orders from 30th April please? · 10th May 2020 07:53pm

Jennybob said:

Hi I ordered on the 28th April and still no update. Do you have any idea when this will be dispatched? · 6th May 2020 10:26pm

Patricia said:

Just wondering what the despatch delays are placed an order on 29th April and another yesterday but not received an update on either. · 6th May 2020 05:01pm

Catherine O'Connor said:

Thank you Minerva. Your fabric has arrived, I love it and I am saving to order more and building a wish list. I've joined your club and love the swatches and discount. I am a key worker so I cannot all day sewing (only in my dreams) but thank you for the vast range you supply and for working so hard. Thanks for everything, you are my favourite thing to do online! Cathie · 2nd May 2020 04:26pm

Pinar Tekin said:

Hi Clodagh, I imagine there are two parts to your timeline, first would be the time to dispatch and the second is the time in transit. In terms of dispatch times, i believe this post reads as 'they will aim for 3-4 business days'. For example, i have placed an order on 16th April, it is yet to dispatch. So I imagine they are already experiencing delays due to the virus. It might be best to assume a week and a half to dispatch at this time. Then there is shipping. At the moment i don't have any shipping delays (mail seems obviously fine where i live) so I am expecting standard within 2 days delivery. So I imagine my package will be here on 30th April. Of course no two orders are the same but i am hoping this might be data point to help you estimate. · 22nd Apr 2020 03:30pm

Clodagh Leavy said:

Hi , I placed an order yesterday to Ireland with standard shipping, I was just wondering how long it will take to arrive?? Obviously I completely understand it??s very difficult with the virus I was just wondering around when I can expect my delivery. Thanks so much x · 17th Apr 2020 03:42pm

Samantha Dye said:

I am so glad you are still doing deliveries, being able to sew is keeping me sane during these hard times · 16th Apr 2020 01:06pm

Joy Padley said:

Thank you Annette and Vicki for keeping going. As someone on their own it??s been a lifeline to be able to buy material and craft bots · 7th Apr 2020 07:46pm