Posted in Company News on Friday the 31st July 2020 by Vicki Ormerod
We warmly thank you for all the lovely messages of support we've been receiving throughout these difficult times and we would also like to express our warmest appreciation and gratitude for Royal Mail and the courier staff for maintaining deliveries and enabling us to keep shipping and receiving deliveries.
Thank you so much to everyone of our customers who has placed an order with us over the past few weeks. We are currently dispatching most orders within 24 hours and we are working extremely hard to deliver our parcels to you as quickly as possible, whilst also protecting the health of our team.
We’re are still experiencing some delivery delays in certain parts of the world as the Royal Mail themselves are under huge pressure due to an increase in volume, so please allow extra time for our parcels to reach you. We ask for your patience.
Our Customer Service team is receiving a huge volume of queries and to help us offer the best service we can, we ask you to contact us directly via email on email@example.com. We politely ask you not to send multiple emails with the same inquiry as we are working through them in date order and this will move them to the back of the queue (as they will be grouped together with the most recent email). We’re prioritising emails about orders, but our team are working really hard to reply to everyone as quickly as possible.
We are always extremely grateful for your custom and we would like to say a HUGE THANK YOU to everyone who has placed an order with us and supported Minerva.
We know that for many of us, sewing and making provides an important lifeline and now, more than ever, we need to continue sharing positive craft experiences. We stand ready to serve, and hope that our website and social channels can be a source of support, inspiration and joy.
Thank you for your continued loyalty, particularly during these uncertain times. We hope you will find solace in your sewing and distraction from worrying thoughts.
Stay safe and well and thank you for your support.
The Minerva Team.