The health and safety of our customers, team members and wider community is our top priority. We have several members of staff off because they are high risk or because of school closures, so we are operating with a skeleton staff.
Please bear with us as we cut your fabrics and pick and pack your orders, we are currently aiming to dispatch your order within 5-10 days. We will endeavour to resume our usual speedy service as soon as possible, whilst keeping everyone safe.
We’re also experiencing some delivery delays as the Royal Mail themselves are under huge pressure due to an increase in volume, so please allow extra time for our parcels to reach you. Please allow 10 working days (20 working days if you are outside of the UK) from the date of despatch, for your parcel to arrive before contacting us.
We are still shipping worldwide to most countries but please allow extra time for your orders to arrive once you have received a dispatch email.
Our Customer Service team is totally inundated. Please only contact us via email at firstname.lastname@example.org to help us respond to you as soon as possible. We’re prioritising emails about orders, but our team are working really hard to reply to each and every one of you, so please be patient with us during this unprecedented time. We ask you not to send multiple emails with the same inquiry as we are working through them in date order and this will move them to the back of the queue (as they will be grouped together with the most recent email).
We are always extremely grateful for your custom, now more than ever in these uncertain times. We would like to say a HUGE THANK YOU to everyone who has placed an order with us.
We know that for many of us, sewing and making provides an important lifeline and now, more than ever, we need to continue sharing positive craft experiences. We stand ready to serve, and hope that our website and social channels can be a source of support, inspiration and joy at this difficult time.
Thank you for your continued loyalty, particularly during these uncertain times. We hope you will find solace in your sewing and distraction from worrying thoughts. Stay safe and well.
The Minerva Team.