UPDATE FROM MINERVA
Posted in Projects on Wednesday the 1st April 2020 by Vicki Ormerod
Thank you so much to everyone who has placed an order with us over the last few days. We are always extremely grateful for your custom, now more than ever in these uncertain times.
At Minerva, the health and safety of our customers, team members and the community at large is our top priority. Minerva is an online only business, we are not customer facing and so, for now, we are continuing to dispatch all orders placed. We will continue to dispatch all orders with our delivery partners (Royal Mail, Parcelforce & DPD), until we receive any further updates.
We are taking every precaution possible with increased cleaning measures, regular handwashing, sanitisers, members of staff working from home where possible and in our (very large) warehouse and office we are very much spread out and social distancing as much as possible. We are encouraging team members to stay home if they are feeling ill or are feeling unsafe but we have had zero confirmed cases.
Please bear with us as we cut, pick and pack your orders, we now have a few members of staff off because they are high risk and because of school closures, so we are dispatching orders slower than normal. Plus due to circumstances, the Royal Mail can be taking a little longer than normal to deliver your parcel when we pass it over into their hands. But we assure you we shall get all your website orders processed and shipped as quickly as possible.
We will keep you updated as and when we feel we need to, or if any changes are made. While the environment around us is uncertain, we take comfort in the fact that we have a fantastic team and a compassionate and loyal customer base.
We know that for many of us, sewing and making provides an important lifeline and now, more than ever, we need to continue sharing positive craft experiences. We stand ready to serve, and hope that our website and social channels can be a source of support, inspiration and joy at this difficult time.
We hope you and your loved ones are safe during this unprecedented time and again thank you so much for your custom right now. If there is anything we can help with please do call us on 01254 708068 (9-5) or email us anytime and we will try to help.
The Minerva Team.