Can I cancel my order?
You can cancel your order within 14 days of receiving your order however unless cancellation takes place before payment has been processed, this is generally within 15 minutes of order placement, your order cannot be stopped and will be delivered to you. If you wish to cancel your order within 15 minutes of order placement, please do so via telephone on 01254 708068. If you send an email within 15 minutes of order placement we may not be able to respond straight away so your order will not be cancelled in time.
To cancel your order after the 15 minutes of order placement, please either refuse delivery or follow our returns process here.