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Help Article

Delivery

How Much Does Delivery Cost to the UK?

For UK customers we offer three delivery options for your convenience.

UK Economy Delivery (Royal Mail 48)

Price: This service is FREE of charge for all orders when you spend over £20.00. For orders under £20.00 there is a delivery charge of 99p for small large letter items, or £2.49 for larger parcel items. The maximum price you will pay for this service is £2.49 regardless of how many items you order.

Information about the service: This is a non-tracked, non-signed for service. We aim to despatch all orders placed by 3pm the same day. 95% of deliveries for this service arrive within 2-3 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. If you are not in to accept the parcel at the time of delivery your postman may either leave the parcel in a safe place, with a neighbour or if not will they take the parcel back to your local sorting office for you to go and collect. If you do not collect the parcel after 7 days it will be returned to sender. Please allow 10 working days for delivery before contacting us regarding your parcel not arriving.

UK Standard Delivery (Royal Mail 24)

Price: This service is charged at a flat rate of just £2.99, regardless of how many items you order.

Information about the service: This is a non-tracked, non-signed for service. We aim to despatch all orders placed by 3pm the same day. 95% of deliveries for this service arrive within 1-2 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. If you are not in to accept the parcel at the time of delivery your postman may either leave the parcel in a safe place, with a neighbour or if not will they take the parcel back to your local sorting office for you to go and collect. If you do not collect the parcel after 7 days it will be returned to sender. Please allow 10 working days for delivery before contacting us regarding your parcel not arriving.

UK Express Delivery (Parcelforce 24 Courier)

Price: This service is FREE of charge for all orders when you spend over £100.00. For orders under £100.00 there is a delivery charge of £7.99 regardless of how many items you order.

Information about the service: This is a tracked and signed for service. We guarantee to despatch all orders placed by 3pm the same day, or if there is any problem with your order will will always contact your by phone and/or email the same day. 99% of deliveries for this service arrive within 1 working day (excluding the day of despatch and Saturdays) but are not guaranteed to arrive in this time frame. Parcels will arrive on Monday-Friday only, no deliveries will be made on Saturdays. All deliveries will require a signature upon delivery so please choose a shipping address where there will be somebody there to sign for the parcel all day between 8am-6pm. If there is no one there to sign for the parcel the courier may leave the parcel with a neighbour, try to re-deliver the parcel later in the day if they come back on this route, or if not they will take the parcel back to the depot. They will make 2 attempts to deliver the parcel before returning to sender. Please allow 1 working day for delivery before contacting us regarding your parcel not arriving.

Delivery Disclaimer:

All Delivery Aims are estimates supplied by Royal Mail and Couriers only. They do not guarantee your goods will arrive in this time period. We cannot be held responsible for late deliveries including orders placed for express services.

We reserve the right to send your order on a tracked and/or signed for service regardless of the delivery option you have chosen should we feel this necessary.

We reserve the right to send your order in multiple parcels, should we not be able to send your order in one parcel due to Royal Mail and Courier restrictions on weight and parcel size.

How Much Does Delivery Cost to Europe?

European Standard Delivery (Royal Mail Airmail)

Price: This service is FREE of charge for all orders when you spend over £100.00 to anywhere in Europe. For orders under £100.00 there is a delivery charge of £2.99 regardless of how many items you order.

Information about the service: This is a non-tracked, non-signed for service. We aim to despatch all orders placed by 3pm the same day. 95% of deliveries for this service arrive within 5-7 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. If you are not in to accept the parcel at the time of delivery your postman may either leave the parcel in a safe place, with a neighbour or if not will they take the parcel back to your local sorting office for you to go and collect. If you do not collect the parcel after 30 days it will be returned to sender. Please allow 20 working days for delivery before contacting us regarding your parcel not arriving.

European Express Delivery (DPD Interlink Express)

Price: This service is charged at a flat rate depending on the destination as below, regardless of how many items you order. If your country is not listed in the grid below please contact us for a quote with the list of items and quantities you would like to order.

Pricing:

£9.99 Republic of Ireland, France, Germany
£11.99 Luxembourg, Netherlands, Belgium
£12.99 Slovakia, Spain
£15.99 Poland, Italy
£17.99 Austria, Denmark, Hungary, Sweden, Switzerland, Portugal
£19.99 Czech Republic, Estonia
£21.99 Finland
£31.99 Bosnia, Bulgaria, Croatia, Latvia, Lithuania, Norway, Romania, Serbia
£36.99 Greece
£41.99 Iceland

Information about the service: This is a tracked and signed for service. We aim to despatch all orders placed by 3pm the same day. 95% of deliveries for this service arrive within 3 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. All deliveries will require a signature upon delivery so please choose a shipping address where there will be somebody there to sign for the parcel all day. If there is no one there to sign for the parcel the courier may leave the parcel with a neighbour, try to re-deliver the parcel later in the day if they come back on this route, or if not they will take the parcel back to the depot. They will make 3 attempts to deliver the parcel before returning to sender. Please allow 7 working days for delivery before contacting us regarding your parcel not arriving.

Delivery Disclaimer:

All Delivery Aims are estimates supplied by Royal Mail and Couriers only. They do not guarantee your goods will arrive in this time period. We cannot be held responsible for late deliveries including orders placed for express services.

We reserve the right to send your order on a tracked and/or signed for service regardless of the delivery option you have chosen should we feel this necessary.

We reserve the right to send your order in multiple parcels, should we not be able to send your order in one parcel due to Royal Mail and Courier restrictions on weight and parcel size.

For all international services we are held to size and weight restrictions put in place by the Royal Mail and Couriers. If once your order has been packed, your parcel exceeds these restrictions and we are unable to send your parcel by the chosen method, we will contact you as soon as possible with your alternative delivery options. In these instances additional costs may occur or you are welcome to cancel your order. Free delivery services only apply to orders which can be sent via Royal Mail.

Please note: we are unable to post some items to international addresses, including but not limited to, aerosols and liquids.

How Much Does Delivery Cost to the Rest of the World?

Rest of the World Standard Delivery (Royal Mail Airmail)

Price: This service is FREE of charge for all orders when you spend over £100.00 to anywhere Outside of Europe. For orders under £100.00 there is a delivery charge of £5.99 regardless of how many items you order.

Information about the service: This is a non-tracked, non-signed for service. We aim to despatch all orders placed by 3pm the same day. 95% of deliveries for this service arrive within 5-7 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. If you are not in to accept the parcel at the time of delivery your postman may either leave the parcel in a safe place, with a neighbour or if not will they take the parcel back to your local sorting office for you to go and collect. If you do not collect the parcel after 30 days it will be returned to sender. Please allow 25 working days for delivery before contacting us regarding your parcel not arriving.

Delivery Disclaimer:

All Delivery Aims are estimates supplied by Royal Mail and Couriers only. They do not guarantee your goods will arrive in this time period. We cannot be held responsible for late deliveries including orders placed for express services.

We reserve the right to send your order on a tracked and/or signed for service regardless of the delivery option you have chosen should we feel this necessary.

We reserve the right to send your order in multiple parcels, should we not be able to send your order in one parcel due to Royal Mail and Courier restrictions on weight and parcel size.

For all international services we are held to size and weight restrictions put in place by the Royal Mail and Couriers. If once your order has been packed, your parcel exceeds these restrictions and we are unable to send your parcel by the chosen method, we will contact you as soon as possible with your alternative delivery options. In these instances additional costs may occur or you are welcome to cancel your order. Free delivery services only apply to orders which can be sent via Royal Mail.

Please note: we are unable to post some items to international addresses, including but not limited to, aerosols and liquids.

Can I order a delivery to go to my place of work, or another address?

Yes, this is no problem. When ordering, please put in the delivery address you require and give us your billing address as well.